Introduction to Account Control Technology


The improvement of the long-term financial well-being of clientele and employees is known to be the ACT’s mission.

Licensing and Certifications

Fully licensed in all the 50 states, ACT abides by all the state rules and regulations. As a government contractor, the company keeps up the highest standards of data security, including SSAE 16 Type 2, FISMA, and PCI DSS certifications.

High Ethical Standards

ACT holds high ethical standards which allows them to treat clients in a respectful manner. They have allocated specific teams to ensure adherence to the TCPA, FDCPA, UDAAP, and other standards.


The family-owned as part of Account Control Technology Holdings, Inc., with Convergent. The firm has 4,800 employees, who work out of 17 offices and two near shores.

Financially Stable

ACT authority towards rigorous financial audits that are performed by independent auditors in accordance with Generally Accepted Accounting Principles (GAAP), demonstrates our financial stability.

A Proud History of Consultative Collection Since 1990

Established in 1990, Account Control Technology, Inc. (ACT) has been driven by this urge to re-define the debt collection practices. They quickly acquired clients all across the country due to their highly successful consultative approach that focuses on service. The ACT is recognized as one of the nation’s leading debt recovery, accounts receivable management (ARM) and business process outsourcing firms.

Successful Debt Recovery

For many years, ACT has grown organically while expanding to their second office in Bakersfield, California in 2002, and later at the third location of San Angelo, Texas in 2007. But in order to keep up with the client demand, they decided to add Mason, Ohio office in 2012 and a Dallas, Texas office in 2013.

This constant growth has resulted in the company achieving status as an Inc 5000 fastest-growing private company for 10 years running. ACT now manages 5 offices with over 850 employees, each sharing the same objectives and ethics that are encouraged by the founders.

Account Control Technology Holdings, Inc. Delivers Financial Strength

In the year 2013, they placed themselves under the umbrella of Account Control Technology Holdings, Inc. (ACT Holdings). In 2014, ACT Holdings got hold of Convergent, bringing the organization to 17 offices with more than 4,800 employees. The diverse service lines include revenue cycle management in addition to debt recovery, customer care solutions and business process outsourcing. The holding company’s diversification ensures strength and that we will always be there for the clients.

Account Control Technology Contact Details

Address: Account Control Technology, Inc.
P.O. Box 8012
Canoga Park, CA 91309
Account Information: +1 (888) 830-7770
Complaint Hotline: +1 (866) 744-1153
Consumer Help Site:
Corporate Office: +1 (800) 394-4228

Customer Reviews of Account Control Technology

Read the below mentioned BBB review in which the customer experienced rudeness and unprofessionalism from their side. The comments from the business stated that the company was no longer servicing the customer’s account. The customer needed to call on the company’s hotline or contact through email in order to further discuss the complaint:

Read the below mentioned BBB review in which the customer experienced rudeness and unprofessionalism from their side. The comments from the business stated that the company was no longer servicing the customer’s account. The customer needed to call on the company’s hotline or contact through email in order to further discuss the complaint:

Harassment by Account Control Technology

  • Using abusive or bad language. Hang up if they swear at you, call you names, or speak to you abusively.
  • Calling you an unreasonable number of times. They keep calling over and over until you pick up.
  • Calling you before 8 a.m. or after 9 p.m.
  • Calling you at work if you have asked them to not call you during work.
  • Threatening to harm you, your property, your reputation, or someone else.
  • Threatening to tell someone about your debt.
  • Talking to others about your debt without your permission.
  • Saying that they will sue you when they do not plan to.
  • Lying about who they are or pretend to be a lawyer or the government.
  • Suggesting that you have committed a crime, and you will be arrested, or that you will go to jail if you don’t pay.
  • Lying and saying that the papers they have sent to you are legal papers from the court.
  • Suggesting that they can take your benefits money (such as Social Security disability, pension, retirement, child support, alimony, or other protected funds).
  • Asking you to pay more than you owe.
  • Sharing your debt information in other ways, like:
  • Sending you a postcard with information about your debt,
  •  Putting anything on an envelope that indicates the letter inside is about your debt,
  •  Printing information about your debts in newspapers or magazines, or
  •  Making you accept collect calls or pay for telegrams.

How to Handle The Account Control Technology?

  • Avoid the Phone: NEVER talk to a debt collector on the phone. Nothing good can come of it. The less they know about you, the better. Politely tell them it’s your policy to deal with everything in writing. If they keep calling, send them a cease & desist letter.
  • Record their Calls: If you must talk with them, record them. Thirty-five states and the District of Columbia allow you to secretly tape your phone conversations. You can tape with the other party’s permission. If you tell the debt collector you are going to record, and they keep talking, that’s considered giving permission. Usually, they hang up.
  • Don’t Believe What They Say: Collection agencies are known to make false threats, lie, and tell you whatever they need to tell you to make you pay.
  • Don’t Pay or Negotiate With them During the Debt Validation Process: Make sure it has been validated before doing so.
  • Don’t Try to Hide Money: It’s considered fraudulent to hide money or assets from collection agencies if you owe them.
  • Don’t Apply for New Lines of Credit: It’s also considered fraudulent to apply for new lines of credit if you are unable to pay your current creditors.
  • Don’t Ignore Them: You can do things on your terms, but ignoring the situation will not make them go away. Ignoring them sets you up for a possible lawsuit.

How Can Debt Academy Help You?

Debt Academy negotiates with your creditors to accept a lump sum payment that is less than the debt balance owed. You’ll make monthly payments to a third-party savings account. Once you’ve accumulated enough cash, these funds can be used to pay off the negotiated amount. Debt settlement programs of Debt Academy provide some advantages as follows:

  • Lowering the Amount of Your Debt: Debt settlement process of Debt Academy reduces the total amount of your debt. On the other hand, credit counseling services will usually reduce your payments, but not the total principal amount you owe. In order to make a large amount of debt more manageable, look for the Debt Academy to reduce the amount of debt you owe.
  • Reduce Multiple Debts to a Single Monthly Payment: Instead of dealing with payments each month to each creditor, you pay one monthly sum to the savings account. That way, you can focus on one payment each month, so you don’t rack up late payment fees just because you’re overwhelmed with the costs.
  • Help You Avoid Up-Front Fees: When you work with Debt Academy, the Federal Trade Commission prohibits the company from charging you any fees before your debt is settled. Federal Trade Commission rules state that fees can be charged only after the firm has successfully negotiated the debt on terms the customer accepted. Debt Academy will abide by the FTC regulations, and not require any up-front or monthly fees. Fees should only be paid on the basis of results.