Account Services Collections

The Account Services Collections team has been serving the clients for more than 40 years. They are an innovative collection service, providing excellent response and results. All accounts are handled with the same sense of responsibility and importance. They specialize in every type of pre-bad debt and bad debt recovery programs in order to fit the customers’ needs, including Financial, Healthcare, Retail, Telecommunications, and Bank Card industries.

Account Services has its own software that resides on their IBM AS/400 mainframe. Their on-site program expert ensures quick and effective support to all their internal needs. These professionals also assist the clients as well as the staff in placing accounts with the firm electronically. Apart from this, their responsibilities also include reporting bad debt accounts to the 3 major national credit-reporting agencies.

“Consistent Results Through a Professional Approach” has been their goal since their inception in 1970. This process starts with their special training in collection procedures and a thorough knowledge of the HIPAA, FDCPA, GLBA, FCRA, CFPA, and other required state & federal laws. Their highly experienced team members are well trained and believe in following the professionalism, with 70 percent being bilingual.

The Account Services Collections, Inc. is a renowned total receivable management company that specializes in the current and past due accounts liquidation.

Company Credentials: All the procedures of collections comply with the rules and regulations that are set by the following governing agencies and state laws:

• The Federal Trade Commission
• The Federal Truth in Lending Act
• The Texas Consumer Credit Code
• The Federal Communications Commission
• The Fair Debt Collection Practices Act
• The Texas Collection Practices Act
• The Fair Credit Reporting Act
• The Health Insurance Portability and Accountability Act
• The Gramm-Leach-Bliley Act
• The Consumer Financial Protection Act

Account Services Collections, Inc. is also an active member of the following organizations:

• The ACA International
• The ACA of Texas
• The Better Business Bureau
• The San Antonio Greater Chamber of Commerce
• The San Antonio Hispanic Chamber of Commerce
• The Laredo Chamber of Commerce
• The San Antonio Apartment Association
• The Equifax Credit Reporting Agency
• The Trans Union Credit Reporting Agency
• The Experian Credit Reporting Agency

Account Services Collections Contact Details

Address: 1802 N. E. Loop 410, Suite 400
San Antonio, Texas 78217
Or
P. O. Box 659818
San Antonio, Texas 78265-9118
Telephone: (210) 821-1200
(800) 777-5102
Client Services: [email protected]
Collection Manager: [email protected]
Consumer Support: [email protected]

Read the below mentioned BBB review in which the customer was attempted for a defraud of some claim despite his refusal to provide all his personal as well as confidential details and had submitted a complaint to the CFPB:

• Repeated calls
• Threats, verbal abuse or other harassment
• Calls at work
• Calls to relatives, neighbors, and friends
• Repeated messages or letters
• Debt collection letters or notices that are confusing or misleading
• Threatening criminal prosecution, arrest, or the notification of police or law enforcement authorities
• Calls to family, friends or neighbors mentioning your debt
• Threats of garnishment, foreclosure or seizure of assets
• Threats to talk to or contact your employer
• Use of profanity, ethnic slurs or abusive language
• Use of robocalls or automatic dialers
• Messages left on answering machine that allege that you owe a debt or are the target of a collection effort

Consumer collection agencies also state that:

• Possible arrest if the debt is unpaid;
• Seizure, garnishment, attachment, or selling of property or wages, unless the collection agency plans to do so, or
• A lawsuit filing, when such actions might not have taken legally, or when they do not intend to take such action.

File a Complaint Against the Collection Agency

• First, ask for a proof of the actions that the collection agency is taking. You may be able to record telephone conversations without their knowledge, depending on your state wiretapping laws.
• If you live in one of the following states, then you cannot record the conversation without notifying the collection agent: California, Connecticut, Delaware, Florida, Illinois, Maryland, Massachusetts, Michigan, Montana, New Hampshire, Pennsylvania, and Washington.
• If you live in one of the states listed above, have a witness to listen in during the conversations so that you have someone who can confirm the conversation.

Once you have proof, you can file a complaint with the Federal Trade Commission (FTC).

The FTC keeps a list of more than 100 firms of debt collection agencies that are banned due to illegal collection activity. If one of these firms is contacting you, then they are in clear violation of the law.

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